Advanced Conflict Resolution Skills
3-Hour Session
 
You Will Learn:
 
       ▪ Six ways to present a problem while minimizing defensive
         behavior.
       ▪ How to respond proactively to hostile situations.
       ▪ How to distinguish dialogue from debate and move to
         dialogue.
       ▪ Five steps to solving a problem, with practice and review.
 
Format:
 
       ▪ Introductions, agenda review, and session goals.
       ▪ Six strategies for reducing defensiveness.
       ▪ Reducing and defusing hostile behavior.
       ▪ Dialogue versus debate.
       ▪ The problem-solving process: Demonstration and
         debriefing.
       ▪ The problem solving process: Small group role plays.
       ▪ Full group role play debriefing and discussion of how to use
         skills.
       ▪ Developing individual action plans for conflict resolution.
       ▪ Final wrap-up.

929 Covington Ct.   Suite 201  Lansing, MI 48912

Ph: 517.485.2274   Fx: 517.485.1183   resolve@tds.net