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What is conflict resolution training?
Organizations can benefit from conflict resolution training in two ways.
They can use it to make better policy, and they can keep small disputes
from escalating.
Improving policymaking. Conflict in policy development can often
be anticipated. By engaging policymakers and stakeholders in a
collaborative planning process, issues can be addressed and interests
reconciled in a flexible, creative atmosphere. When solutions become part
of the plan, there is less chance for conflict down the road.
Keeping conflicts manageable. Knowing how to handle conflict
when it does arise can reduce costs and headaches. Small disputes can
escalate quickly and undermine the planning that came before. A variety of
skills can be used to help managers resolve disputes in ways that
strengthen working relationships and keep programs on track.
Conflict resolution workshops. DRAM offers workshops that
provide communication and conflict resolution skills useful in working
with diverging interests and disputing parties. Workshop participants:
▪ gain an understanding of the communication process;
▪ learn different styles of conflict resolution and when to use
each;
▪ develop skills for productive listening and neutral issue-
framing; and
▪ practice a step-by-step process for problem solving.
The workshops include role-playing exercises to enhance learning and
group discussions so participants can learn from each other. The workshops
can be customized for a variety of organizations and delivered on site.
Outlines for the workshops are available at the links below.
Introductory Conflict Resolution Skills
Advanced Conflict Resolution Skills
40-hour mediation training. This training prepares mediators to
help parties resolve a wide range of disputes. The training generally
follows two tracks. One is general civil mediation training, which applies
to mediators who wish to serve on court rosters under the Michigan Supreme
Court's mediation court rule. The other is Community Dispute Resolution
Program (CDRP) mediation training, which applies to mediators who wish to
provide services to CDRP centers or for professional development purposes.
Both tracks follow the same approach to mediation and adhere to the
training standards established by the State Court Administrative Office.
For more information about workshops and training opportunities,
contact DRAM. |
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