|
What are conflict resolution systems?
Managing conflict, and the cost of conflict, successfully means having a
responsive system in place that employees or partners can trust. DRAM can
link organizations with resources for assessing needs and developing
systems that build trust.
A conflict resolution system might include:
▪ An educational program about the cost of conflict;
▪ Staff training in conflict
resolution to quickly resolve small
matters;
▪ A continuum of conflict resolution
procedures and
intervention points; and
▪ An evaluation mechanism.
The right system can provide an organization with many benefits,
including:
▪ Greater control of
dispute resolution costs;
▪ Increased flexibility in managing
conflict;
▪ Improved outcomes that support
organizational goals; and
▪ Increased staff confidence in the
organization.
Involving staff in the development process can help build trust from
the beginning. DRAM can get you started. |
|
